Important Notice
- In the event that you have missed your flight or the flight is delayed or cancelled, you must notify us immediately by calling our Emergency number as soon as possible, as last-minute changes, especially for shared services, are difficult.
- Maximum waiting time for driver:
- Theme park and hotel transfers – No waiting time. The driver will not be able to wait and will need to leave immediately. Please be prepared and wait at the Meeting Point 10 minutes before the pick-up time.
- Please ensure that the driver is from our company before boarding any vehicle. Verify this by asking the driver to confirm your name and destination (e.g., hotel). We are not responsible if you board the wrong vehicle.
- Do not give any instructions to change location or pick-up time to the driver, and do not place any onward bookings with them. The driver is unable to relay messages to us.
- Each passenger may carry only one piece of checked-in baggage and one piece of hand-carry. For shuttle and shared transfers, we DO NOT accept additional baggage without pre-booking. Please declare any additional baggage, as separate arrangements need to be made, and additional charges will apply.
- Infants below 2 years are free of charge (FOC).