Privacy Policy

This privacy policy (“Policy”) describes how H.I.S. Travel (Malaysia) Sdn. Bhd. and its affiliates(individually and/or collectively, “we”, “us” or “our”) deal with the personal information and other information collected by us when you access and/or use our H.I.S. Travel (Malaysia) website (the “Site”) (we refer to the Site and the services we provided as described in our Site collectively as the “Services”). This Policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Collection of personal information

We collect and store any information you provide to us when you using the Services, including but not limited to, create an account, publish content, make a purchase, and fill any online forms on the Site.

Personal information refers to information that either relate directly or indirectly to an individual, who is identified or identifiable from that information. This may include your email address, name, phone number, address, credit card details, bank account details, or other information that is required in order for us to carry out our contract with you. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the features available on our Site. You are welcome to contact us should you have any inquiries on this part of the Policy.

Collection of non-personal information

When you visit the Site our servers automatically record information that your browser sends. This information may include your device’s IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you come to our Site, pages of our Site that you visited, the time spent on those pages, your search information of our Website, access times and dates, and other statistics.

Managing personal information

You are able to access, correct, and update your personal information. . The information you can view, update, and delete may change as the Website or Services change. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our private records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. We will destroy or permanently delete your personal information once the retention period expires (upon closing of your account on our Site or withdrawal in writing of your consent to process your personal information) Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

Use and processing of collected information

Any of the information we collect from you may be used to personalize your experience; improve our Services; respond to your queries and emails; process transactions; send notification emails such as password reminders, updates, etc; run and operate our Services. Non-Personal Information collected is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

We may process your Personal Information if the processing is necessary: ; (i) for the performance of a contract and/or any pre-contractual obligations thereof to which you are a party; (ii) for compliance with a legal obligation to which you are a party; (iii) in order to protect your vital interest; (iv) for the exercise of any functions conferred on us or any person by or under any law; (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. In any case, we will be happy to clarify the specific legal basis that applies to any of the above cases.

Disclosure

Your personal information will be kept confidential but you consent and authorized us to provide or disclose your personal information to the following categories of parties: (i) any person to whom we are compelled or required to do so under the law or in response to a competent or government agency; (ii) any of our related companies and subsidiaries including those established in the future, in Malaysia and all other countries; (iii) our strategic business partners and authorized representatives; (iv) our auditors, consultants, accountants, lawyers or other financial or professional advisers; (v) our third-party service or product providers as may be determined to be necessary or appropriate.

Information transfer and storage

Your personal information may be transferred to, stored, or processed outside of your country. You hereby consent to us transferring your personal information outside Malaysia in these instances where it may be necessary for us to transfer your personal information outside Malaysia if any of our service providers or business partners who are involved in providing part of our services are located in countries outside of Malaysia. Reasonable steps will be taken to safeguard your personal information whereby these service providers and business partners will not use the personal information for any reason other than to provide services they are contracted to provide.

The rights of users

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) to withdraw your consent that previously given to the processing of your personal information; (ii) to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of, or on pre-contractual obligations thereof.

Privacy of minor

We do not knowingly collect any Personal Information from a minor under the age of 18. If you have reason to believe that your child under the age of 18 has provided his or her Personal Information to us through our Service, please contact us. We will close any accounts used exclusively by such children and will remove and/ or delete any personal information we believe was submitted by a minor.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.

Consent

By accessing and/ using our Services or by clicking “I Agree” on our web page or application which links or makes reference to this Policy, you hereby consent to the use of your personal information as set out in this Policy as may be amended from time to time. The updated version of this Policy shall be available on our Site. Where you have indicated your consent to receiving marketing or promotional materials/communications from us, you consent to the use of that personal information as set out in this Policy.

You may opt-out from receiving such marketing or promotional material or objected to any further process of your personal information by us at any time. To do this, please contact us using the contact details found on our Site or at our contact details in the CONTACTING US section.

Contacting us

If you have any questions about this Policy or opt-out purposes, please write to us:

H.I.S. Travel (Malaysia) Sdn. Bhd (200101012060)
Suite 1206, 12th Floor, Wisma Chuang,
34, Jalan Sultan Ismail, 50250 Kuala Lumpur

This document was last updated on 30 May 2022