FAQs

Booking Cancelation

We regret that your travel plan has been cancelled. We will assist you to cancel the reservation as follows.
(i) Reservations if non-refundable, cancellation is not permitted after booking is made.
(ii) Reservations if free cancellation or partially refundable, kindly furnish us with the following information to proceed with the refund.





Notes: A cancellation confirmation email with refund information will be sent to you once your reservation is verified.

Please note that all requests can only be processed during our business hours as below.
*Monday-Friday: 09:00-18:00 Malaysia time.
*Saturday, Sunday and Malaysia's Public holidays: Closed
Any requests received out of business hours will be processed the next business day.